Student Administration Team Leader (Records Administration)

University of Sunderland in London - Student Administration & Systems

Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as a Student Administration Team Leader (Records Administration).

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus constantly evolving and with exciting plans for 2024 and beyond! We have just launched a pilot for a four-day working week and later this year we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

Our Student Administration department oversees essential functions related to Records and Programme Administration, Timetabling, Graduation, and Quality. The work of the department is integral to the entire student journey, spanning from enrolment to graduation, significantly contributing to the overall student experience and success.

You will join the team that spearheads the online and onsite enrolment processes for both new and returning students, both International and Home. Moreover, our team handles the documentation processing and storage of Appendix D for international students. We efficiently manage study mode changes, including transfers, withdrawals, progressions, awards, and module repeats, always prioritising clear communication and streamlined processes. 

In this role, you will supervise a team of Student Administration Officers on a day-to-day basis, ensuring that the Records Administration function runs smoothly; specifically ensuring a seamless and informative experience. If you are passionate about ensuring smooth operations and leading a team then this is the perfect opportunity for you!

To be successful in this role you will need to have previous experience in a similar role in service/student support role in higher education. You will have proven experience of managing and supervising a team and be an excellent communicator with solid team working skills. A can-do attitude is a must and you will enjoy working in a fast paced customer focussed environment. It’s also important that you are competent in a variety of Microsoft packages, especially in Excel and be skilled in compatibility statistical information.

As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.

In return, we offer you:

• The opportunity to join a pilot of a pioneering 4-day-week
• Generous annual leave and closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

Please note that to provide quality support to our students at all times, our professional staff work fully from the office.

If you would like to have an informal conversation about the role, please contact, Blessing Banjoko. Student Administration Manager (Records Administration) via email blessing.banjoko@sunderland.ac.uk

Closing Date:   Midnight, 07 July 2024 

Interview Date: TBC