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Programme Support Coordinator

Academic Registry - Programme Support

Location:  Sunderland Campus
Salary:  £25,452 to £31,222 per annum
By annual incremental progression - Fixed Term (12 Months)
Hours per Week:  37
Closing Date:  Sunday 17 February 2019
Reference:  0009-19
Further details:    Job Description    

An opportunity has arisen in the Academic Registry’s Programme Support team for the role of Programme Support Co-ordinator. You will support academic teams in the delivery of on- and off-campus programmes of study. Implementing and monitoring all activities in accordance with institutional policies.

We are seeking to appoint a highly motivated and efficient individual to provide a professional support service to members of staff at all levels, working with colleagues in the Academic Registry and services beyond it. As a Programme Support Coordinator you will have a Foundation Degree or HND to be educated to A Level standard, with Maths and English at GCSE grade C or equivalent. You may also be able to demonstrate substantial relevant experience in a similar role.

You will have proven experience of working in a customer-focused environment, demonstrating the ability to plan effectively with excellent organisational skills. Having strong attention to detail, you will also be able to deal with a variety of difficult situations, including complex and wide-ranging enquiries.

Your user expertise in IT systems will be extensive and include experience of Microsoft Office, web-based systems and databases. You must have strong team-working skills, be confident taking initiative within agreed parameters but also have the judgment to know when to escalate problems. Being able to develop and enhance systems and processes and be confident handling data is essential.

Experience of co-ordinating other staff to achieve goals, being confident in managing workloads for yourself and team members on a day-to-day basis, whilst providing support to more senior staff is essential

If you have any questions regarding this role, please contact Joanne Wake, Assistant Academic Registrar (

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Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website

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