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Assistant Director Student Journey: Student Support Services

Student Journey - General (Stud Journey)

Location:  Sunderland Campus
Salary:  £63,360 to £73,921 per annum
By annual incremental progression
Hours per Week:  37
Closing Date:  Monday 23 August 2021
Reference:  0312-21
Further details:    Job Description     Candidate Pack    

The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and internationally.  Our strategic plan which capitalises on our long and successful track-record of ‘life changing’, is ambitious and relevant for a 21st century University which is global in nature and an anchor institution in its city.

We are seeking to appoint an exceptional candidate to this new senior role in our Student Journey directorate. This role will provide the senior lead to our Student Support Services portfolio, providing strategic leadership, vision and management to the teams and ensuring our services to students are high quality, innovative, relevant and underpin the strategic direction of the University.

You will be the institutional strategic lead, holding senior level responsibility/expertise and giving informed insight, for all Student Support Services other team related matters, including Prevent, safeguarding, mental health, and compliance requirements.

Student Journey is the key and principle student-facing service department at the University. In addition to student support services, our teams incorporate admissions and enrolment through to ‘student life’ activities and support personal and academic development via the library and careers services. 

As part of the Student Journey executive team (currently 3) you will enjoy contributing to a wide leadership and management remit. There is ample opportunity to thrive at a senior management level by contributing to and participating in many aspects of the University’s business.

We are looking for people who are passionate about making a positive impact and difference to our students by developing excellent and impactful services and the teams whose professional expertise is essential to successful delivery.

We are seeking an experienced leader/manager with a demonstrable track record of success in at least one of the services in the portfolio. You will have abundant energy and enthusiasm for all that is required to lead, shape and deliver an excellent and highly acclaimed student experience in a high performing, converged student-focused service. 

If this is you and you relish the opportunity to expand your horizons and contribute to the leadership and development across the remit of Student Journey, then we’d love to hear from you.

For an informal discussion please email the SJ business support office at

Interviews for this role will take place on 16th and 17th September 2021. Candidates will need to be available for both dates.

A contribution to Relocation Assistance will be considered for this role and conversations should be had as part of the recruitment process should this be required. 

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The University of Sunderland is proud to be an equal opportunities employer, treating all applicants equally and ensuring recruitment is based on merit. However we particularly welcome applications from the following groups as they are underrepresented within the University of Sunderland at this level/in this area: Women, LGBT+ and Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. In addition, we are ‘happy to talk flexible working’.

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