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IT Service Desk Assistant

University of Sunderland in London - Student Administration & Systems

Location:  UoS in London
Salary:  £20,566 to £25,155 per annum
Hours per Week:  37
Closing Date:  Monday 24 June 2019
Interview Date:  Tuesday 02 July 2019
Reference:  USL284-R
Further details:    Job Description    

Location: Canary Wharf, London

Are you ready to place the student at the heart of all that you do? Would you like to work in an institution where values of student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself by joining our IT team!

Our IT team sits within the Student Administration and Systems department and is a key part of our success. They provide true value and support to our students and staff from simple ‘I need help with printing’, to ensuring we have appropriate IT infrastructure to introduce new systems or software.  

As an IT Service Desk Assistant, you will work closely with our IT Service Desk Officer delivering front line IT service to our students and staff addressing their requests and issues with efficiency and professionalism. You will be helping your customers face to face on a daily basis. An important part of your role will be to effectively use the TechGuru Service Desk system to record, update and monitor any requests and incidents and to communicate with your customers. You will be an integral part of the team working together to provide us with excellent IT service, while getting exposure to a wider spectrum of our IT provision.  

With our community of staff and students growing steadily, this is a very busy role but we can guarantee that it will be a rewarding journey, as you will see first-hand how your work improves experience of our staff and students. 

To be successful in this role, you will need previous experience of working in a busy IT support or customer facing role and excellent customer service skills. It is essential that you are methodical and accurate and can demonstrate practical troubleshooting skills. You will also need to have excellent communication skills, be truly passionate about delivery of an exceptional and professional customer service, as well as enjoy working in a diverse and demanding environment. 

We offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact upon our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.  

If you are up for the challenge and want to know more, please see the attached job description and person specification. 

For an informal conversation about the role, please contact W. Wouter Bouwer, IT Manager, via email at

To apply, complete our online e-recruitment application form. 

This is re-advertised vacancy. Previous applicants do not need to apply.

Closing Date:  Monday 24 June 2019 at midnight 

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Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website

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