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Student Engagement Assistant

University of Sunderland in London - Services for Students

Location:  UoS in London
Salary:  £20,566 to £25,155 per annum
Hours per Week:  37
Closing Date:  Thursday 19 September 2019
Interview Date:  Friday 27 September 2019
Reference:  USL308
Further details:    Job Description    

Location: Canary Wharf, London

Would you like to work in a modern Higher Education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Are you ready to place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself!

An exciting opportunity has now arisen for you to join our friendly Student Engagement team as a Student Engagement Assistant. In this role you will provide a series of early interventions directly to our students to ensure they continuously engage with their programme of study. You will be at the heart of the support we offer and you will see the positive impact of your work on their lives and journey through higher education on a daily basis. 

You will be passionate about exceptional customer service, have a can-do attitude and a proven experience of working in a student support or service environment. You also need to have excellent communication skills to easily develop a rapport with a variety of students from different walks of life, as well as the ability to deal with enquiries sensitively. Proven ability to make timely and accurate records of meetings to produce case work files and summary reports on individual cases is also essential.

We offer you a unique opportunity to work with friendly and dedicated people, and to have a real invaluable impact upon our students’ experience and our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.  

If you are up for the challenge and want to know more, please see the attached job description and person specification. 

If you would like to have an informal discussion about the role, please contact Lewis Ryan, Student Engagement Manager via email at or phone on 0207 5317 333.  

Closing Date: 19 September 2019 at Midnight (BST)

Interviews will be held on: 27 September 2019 

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Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website

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