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Student Relations Officer (4 positions)

University of Sunderland in London - Services for Students

Location:  University of Sunderland in London
Salary:  £27,601 to £32,016 per annum
Hours per Week:  35
Closing Date:  Monday 13 February 2023
Interview Date:  See advert
Reference:  USL528
Further details:    Job Description    

Location: Canary Wharf 

Would you like to work in a forward-thinking institution where values of student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Do you place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself and to join our Services for Students Team as a Student Relations Officer.

We are looking to recruit 4 full time positions. You will be part of the busy and dedicated students’ enquiry service – Gateway/Reception. Our Gateway is a one-stop-shop and first point of contact for students on all aspects of university life from their point of arrival through to graduation. You will be responsible for providing excellent customer service and will be at the heart of the Gateway’s operations in helping, supporting and advising our students. You will be providing advice and guidance as well as assisting with the delivery of events, activities and induction sessions for students. This is a varied role in which you will be able to see the positive impact of your work on students’ lives and journey through higher education on a daily basis. 

To be successful in this role, you will be a team player with a solid understanding of the importance of customer care, be approachable and have a can-do attitude. You will also need to have exceptional communication skills to easily develop a rapport with a variety of students.  In addition, you will have proven knowledge and experience of delivering information and advice in a range of specific areas, as well as experience of facilitating events and enrichment activities.

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students. 

In return, we offer you: 

    Generous 31 days of annual leave on top of Bank Holidays

    5 closure days over Christmas period

    Season Ticket Loan

    Access to MyLifestyle benefit platform with plentiful of discounts and offers 

    Access to discounts via Totum Card

    Free eye test

    Cycle to Work and Electric Car Salary Sacrifice schemes

    Enhanced maternity and paternity policies

    Our commitment to training and development

    Our location in Canary Wharf with many transport links for easy access


If you’re interested, up for the challenge and want to know more, please see the attached job description and person specification.


To apply, please register on our e-Recruitment online platform and complete an application form.     

If you would like to have an informal discussion about the role, please contact Lewis Ryan, Student Relations Manager via l.ryan@sunderland.ac.uk

This is a repeat of vacancy USL514- previous applicants need not apply.

Closing Date: midnight 13 February 2023

Interviews expected to be held Week commencing 20 February 2023

Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office.

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