Jobs at the University of Sunderland | Student Journey https://jobs.sunderland.ac.uk/Vacancies.aspx?cat=1120&type=5 Latest job vacancies at the University of Sunderland <![CDATA[Student Journey Officer (USL806)]]> https://jobs.sunderland.ac.uk/rss/click.aspx?ref=USL806 https://jobs.sunderland.ac.uk/rss/click.aspx?ref=USL806 Job Title: Student Journey Officer 

Department: Student Experience and Enhancement 

Location: Canary Wharf, London 

Contract Type: Permanent, Full time 

Salary Range: £32,911 - £37,282 per annum

Closing Date: Sunday 5 April 2026 (Midnight) 

Role overview

We are looking for a proactive and customer‑focused professional to join the University of Sunderland in London as a Student Journey Officer. This role plays a key part in delivering efficient, high‑quality services that support our students on their journey with us. 

The position suits someone who thrives in a busy environment, manages competing priorities confidently, and values excellent service delivery.

Key Responsibilities

  • Deliver a high-quality, student-centered enquiry service for international students, resolving queries or escalating where needed 
  • Provide accurate and efficient administrative support across the student lifecycle (enrolment to graduation) 
  • Coordinate and support communications and engagement activities to enhance the international student experience 
  • Maintain accurate student records, ensuring compliance with university policies and regulations (e.g. GDPR, safeguarding) 
  • Monitor student attendance and proactively support ‘at risk’ students, escalating concerns appropriately 
  • Work collaboratively with internal teams and stakeholders to ensure a seamless, joined-up student service 
  • Support the planning, promotion and delivery of events and activities for international students

Essential Requirements

  • Educated to A-level standard (or equivalent) 
  • Experience in an administrative and customer-focused role 
  • Strong organisational skills with the ability to manage multiple priorities and deadlines 
  • Excellent communication skills with the ability to provide clear advice and guidance 
  • Competence in IT systems including Microsoft Office (e.g. Excel, Outlook, Teams) 
  • Ability to problem-solve, take ownership of enquiries, and escalate complex issues appropriately
  • Experience in a customer‑focused or administrative role 

Desirable

  • Experience of working with international students in a support role in Further or Higher Education. 
  • Knowledge of compliance requirements in relation to international students. 

About us

Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year‑round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.

What we offer

  • Four‑day working week pilot (32 hours, no reduction in pay) 
  • Competitive pension scheme 
  • Generous annual leave and closure days 
  • Training and development opportunities 
  • Season ticket loan 
  • Cycle to Work and Electric Car schemes 
  • Modern Canary Wharf campus 
  • Living Wage Employer 

 

How to apply

If you are ready to seize this exciting opportunity and wish to learn more please review the attached Role Profile. To apply, please register on our e-recruitment platform and complete the application form. 

If you would like an informal discussion about the role, please contact Edward Vreca, Assistant Head of Student Administration via email: edward.vreca@sunderland.ac.uk

Closing Date : Midnight 5 April 2026

Please note that we reserve the right to close the vacancy earlier should we have a sufficient response.


Closing Date: 05 Apr 2026

Team: Professional Support

Salary: £32,911 to £37,282 per annum

]]> Tue, 31 Mar 2026 00:00:00 GMT <![CDATA[PASS Leaders (Peer Assisted Study Session) (PASS-01)]]> https://jobs.sunderland.ac.uk/rss/click.aspx?ref=PASS-01 https://jobs.sunderland.ac.uk/rss/click.aspx?ref=PASS-01 Looking for a paid, term‑time role from September 2026 that boosts your CV, builds your confidence, and helps other students succeed?

Join the growing PASS (Peer Assisted Study Sessions) team at the University of Sunderland!

As a PASS Leader, you’ll run weekly study sessions that help first‑year students develop study skills, build connections, and feel more confident in their course. It’s a great way to share what you’ve learned while developing skills that employers love. 

What does a PASS Leader do?

PASS Leaders are fully trained to:

 Plan and run weekly 1‑hour study sessions

  • Encourage group discussion and collaborative learning
  • Help students understand tricky course content
  • Support first-years as they settle into university life

 You’ll get support every step of the way, so don’t worry if you’ve never mentored or led a group before!

Pay & Hours

This is a paid role, in line with the National Living Wage (£12.21/h) and includes:

  • 2.5 hours per week (1 hr planning + 1 hr delivery + 30 min debrief)
  • Mandatory paid on campus training on Tuesday 8th and Wednesday 9th September 2026
  • Occasional extra paid opportunities throughout term (e.g., induction week, additional training)

 We’re looking for students who are: 

  • Reliable, trustworthy and professional
  • Enthusiastic about their course
  • Able to relate to first‑year students
  • Friendly and approachable
  • Keen to develop and improve the PASS scheme
  • Confident using University IT systems (Teams, Canvas, Outlook, Word etc.)

 If this sounds like you, we’d love to hear from you!

We are currently recruiting for students in stage 1 (first year of study) on the below courses at University of Sunderland only (stage 0 for IFY).

 *Please note, for all Law programmes you will need to have started your programme in January or September 2025 so that you will have passed all stage 1 modules by September 2026.*

  • BSc (Hons) Biomedical Sciences 
  • BSc (Hons) Clinical Psychology 
  • BSc (Hons) Computer Science 
  • BSc (Hons) Criminology 
  • BSc (Hons) Cybersecurity and Digital Forensics 
  • BEng (Hons) Electronic and Electrical Engineering 
  • BSc (Hons) Forensic Psychology 
  • BSc (Hons) Game Development 
  • LLB Law 
  • LLB (Hons) Law
  • LLB Law (Canadian route) 
  • BEng (Hons) Mechanical Engineering 
  • BSc (Hons) Psychology and Counselling 
  • BSc (Hons) Psychology
  • IFY Psychology (stage 0)
  • BEng (Hons) Sustainable Design Engineering

 Benefits of becoming a PASS Leader

This role will help you develop: 

  • Leadership, communication, and presentation skills
  • Improved time‑management and organisation
  • Confidence in speaking to groups
  • A deeper understanding of your own course content
  • Great experience for your CV

Want to apply?

Make sure you read the full role profile (attached) before applying to ensure you can explain to us through your application how you can demonstrate the key skills needed for the tole

Click here to apply

If you have questions, email: PASS.supervisors@sunderland.ac.uk

Need help writing your application?
Visit the Employability and Enterprise Hub for resources and support.

Deadline

We don’t have a specific deadline, we will continue to interview until we recruit sufficient Leaders for each course. Don’t wait! Spaces are limited so apply soon if you’re interested to ensure we can consider your application.

 


Closing Date: 30 Jun 2026

Team: Casuals

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