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IT Support Assistant

University of Sunderland in London - Student Administration & Systems

Location:  University of Sunderland in London
Salary:  £23,401 to £27,782 per annum
Hours per Week:  35
Closing Date:  Tuesday 21 March 2023
Interview Date:  To be confirmed
Reference:  USL561
Further details:    Job Description    

Salary range from 1 August 2023: £23,969-£28,389

Would you like to work in a forward-thinking institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Do you place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself by joining our IT team!

Our IT team sits within the Student Administration and Systems department and is a key part of our success. They provide true value and support to our students and staff from changing passwords, to ensuring we have appropriate IT infrastructure to introduce new systems or software.  

As an IT Service Desk Assistant, you will work closely with our IT Service Desk Officer delivering front line IT service to our students and staff addressing their requests and issues with efficiency and professionalism. You will be an integral part of the team working together to provide us with excellent IT service, while getting exposure to a wider spectrum of our IT provision.  

To be successful in this role, you will need previous experience of working in a busy IT support or customer facing role. It is essential that you are methodical and accurate and can demonstrate practical troubleshooting skills. You will also need to have excellent communication skills, be truly passionate about the delivery of exceptional and professional customer service, as well as enjoy working in a diverse and fast paced environment.

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students.

In return, we offer you:

•             Generous 31 days of annual leave on top of Bank Holidays

•             5 closure days over Christmas period

•             Season Ticket Loan

•             Access to MyLifestyle benefit platform with plentiful of discounts and offers

•             Access to discounts via Totum Card

•             Free eye test

•             Cycle to Work and Electric Car Salary Sacrifice schemes

•             Enhanced maternity and paternity policies

•             Our commitment to training and development

•             Our location in Canary Wharf with many transport links for easy access


If you are up for the challenge and want to know more, please see the attached job description and person specification. To apply you will need to register on our e-recruitment platform and complete a short application form.

For an informal conversation about the role, please contact Michael Jaskiewicz, IT and Systems Manager via email at

Deadline for applications: midnight, Tuesday 21 March 2023

In order to provide quality support to our students at all times, our professional staff work fully from the office.

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