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IT Service Desk Officer

Further details:
Job Description

£32,157- £36,517 (raising to £32,457- £36,767 on 1 March 2025)

Please note that we normally appoint at the bottom of the salary range.

Location: Canary Wharf

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London, we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as an IT Service Desk Officer!

ABOUT US AND THE TEAM 

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2025 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, in early 2025 we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

You will be joining a dedicated, and enthusiastic IT team, deeply committed to providing unparalleled IT support to our faculty and the vibrant student community. Joining us means becoming part of a professional, supportive, energetic team where your contributions will directly impact the educational journey of our University community.

ABOUT THE ROLE 

As an IT Service Desk Support Officer, you will deliver a professional and customer focused front line service to all technology users who are on site or working and studying remotely, enabling them to make effective use of the provided technologies in support of their work and study. An important part of your role will be to effectively use the Service Desk system to record, update and monitor any requests and incidents and to communicate with your customers. You will be an integral part of the team working together to provide us with excellent IT service, while getting exposure to a wider spectrum of our IT provision.   

To excel in this role, you will need previous experience of working in a busy IT support role and first-class customer service skills. It is essential that you are methodical and accurate and can demonstrate practical troubleshooting skills. You will also need to have excellent communication skills, be truly passionate about delivery of an exceptional and professional customer service, as well as enjoy working in a diverse and demanding environment.

WE OFFER

  • The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)
  • Excellent Defined Contribution Pension with additional benefits of life cover and income protection
  • Generous annual leave and Christmas closure days on top of Bank Holidays
  • Season Ticket Loan
  • Access to MyLifestyle benefit platform with plentiful of discounts and offers
  • Cycle to Work and Electric Car Salary Sacrifice schemes
  • Enhanced maternity and paternity policies
  • Our commitment to training and development
  • Our location in Canary Wharf with easy access
  • We are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

If you would like to have an informal conversation about the role, please contact Michael Jaskiewicz, IT and Systems Manager via email michael.jaskiewicz@sunderland.ac.uk

Closing Date:  Midnight, 19 January 2025

Interviews: 27 and 28 January 2025

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

 

As an employer, we are committed to providing equal opportunities for all employees and job applicants. We recognise that diversity and inclusion are essential to our success, and we believe that a workforce that reflects the diversity of our communities makes us stronger and more innovative. All applicants will be evaluated based on their qualifications, skills, and experience relevant to the job. We are committed to ensuring that our hiring process is fair and transparent, and we encourage applicants to notify us if they require any reasonable adjustments during the application or interview process.


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Job Details
Department
University of Sunderland in London - Student Administration & Systems
Location
University of Sunderland in London
Salary
£32,157 to £36,517 per annum
Hours per Week
32 (worked over 4 days)
Closing Date
Sunday 19 January 2025
Interview Date
See advert
Reference
USL685
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