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Student Engagement Manager

University of Sunderland in London - Services for Students

Location:  University of Sunderland in London
Salary:  £38,641 to £46,368 per annum
Hours per Week:  35 for nominal purposes
Closing Date:  Friday 06 January 2023
Interview Date:  To be confirmed
Reference:  USL516
Further details:    Job Description    

Would you like to work in a modern Higher Education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Are you ready to place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself as a Student Engagement Manager.

This is an exciting opportunity to join us in a role designed to provide even better and more focused support to our students on their journey with us.  You will be responsible for the development and implementation of a range of initiatives and practices around our students’ engagement and retention to empower them to achieve successful degree outcomes.

To be successful in this role, you need to have experience of working within a Higher Education Student Support function, experience of student case management, strong IT and data analysis skills and a well-developed understanding of the complexity and challenges of being a student, including the challenges faced by non-traditional students.  In addition, as this role will lead a team, you need to have strong experience of effective staff management and service delivery within a customer service environment.

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students.

We offer you a unique opportunity to work within a friendly and dedicated team, together with a commitment to training and development, a generous annual leave provision, season ticket loan and our location in Canary Wharf with many transport links for easy access.   

If you are up for the challenge and want to know more, please see the attached job description and person specification.  

To apply, you will need to register on our e-recruitment platform and complete a short application form.

If you would like to have an informal conversation about the role, please contact Cassie Wood, Assistant Head of Services for Students via email

Closing Date: 11:59pm Monday 05 December 2022

Interviews will be held on 12 December 2022

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