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Visitor Services Assistant

National Glass Centre - Visitor Services

Location:  Sunderland Campus
Salary:  £21,030 to £23,442 per annum pro rata
Fixed Term / Part Time
Hours per Week:  15
Closing Date:  Sunday 24 September 2023
Reference:  0545-23
Further details:    Job Description    

The National Glass Centre at The University of Sunderland is dedicated to continuing the legacy of glass making, supporting and nurturing new glassmaking talent and fostering an enthusiasm and understanding of the material through a rich and varied exhibitions and learning and participation programme.

The National Glass Centre welcomes around 160,000 visitors per year and aims to inspire the people of Sunderland through contemporary glass as well as enrich the cultural landscape of our City. We deliver an extensive family and adult workshop programme with lots to do for all ages, such as glass painting, glass sandcasting, glass fusing, glass blowing and ceramic crafts. Visitors are able to pick up a souvenir or stunning example of glass art in our gift shop.

We are looking to appoint a Visitor Services Assistant to work 2 days per week on a 2-year fixed term contract which will include working some weekends.

As Visitor Services Assistant, you will work as part of our front facing Visitor Services team and deliver a professional customer focused service to all National Glass Centre visitors, customers and guests, as well as promote the full offer of services/events and products available at National Glass Centre. The role does include admin tasks which includes working with CRM booking systems to take bookings for workshops, rooms, and group bookings. Planning, organising, problem solving and initiate are important skills within the role.

For further information regarding this position, please contact Victoria O'Rourke -

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The University of Sunderland is ranked as a Top 50 university in the Guardian University Guide 2024. You can find out more about all of our achievements here.

The University of Sunderland is proud to be an equal opportunities employer, treating all applicants equally and ensuring recruitment is based on merit. However we particularly welcome applications from the following groups as they are underrepresented within the University of Sunderland at this level/in this area: Women, LGBT+ and Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. In addition, we are ‘happy to talk flexible working’. Please watch our video below to find out more:

An Inclusive Place to Work - University of Sunderland - YouTube

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