Retail Assistant

National Glass Centre - Retail

The National Glass Centre at The University of Sunderland is dedicated to continuing the legacy of glass making, supporting and nurturing new glassmaking talent and fostering an enthusiasm and understanding of the material through a rich and varied exhibitions and learning and participation programme.

The National Glass Centre welcomes around 160,000 visitors per year and aims to inspire the people of Sunderland through contemporary glass as well as enrich the cultural landscape of our City. We deliver an extensive family and adult workshop programme with lots to do for all ages, such as glass painting, glass sandcasting, glass fusing, glass blowing and ceramic crafts. Visitors are able to pick up a souvenir or stunning example of glass art in our gift shop.

We are looking to appoint a Retail Assistant to work 2 days per week, Saturday and Sunday only on a 2-year fixed term contract.

We are looking for a confident and friendly member of the team to welcome customers in the shop, sell our handmade products, and take payments. The top skills we are looking for are:

• Deliver high quality customer service and sales advice to all customers, providing comprehensive product information and up-selling where appropriate.
• Deal effectively with all customer feedback, progressing any complaints to the Retail Manager or other manager as appropriate.
• Contribute to effective merchandising throughout the shop.
• Ensuring all fixtures and displays are clean, well stocked, fully labelled and displayed to agreed standards.

For any queries relating to this role, please contact Izzy Mcdonald Booth - izzy.mcdonald-booth@sunderland.ac.uk.