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Student Relations Officer (2 positions, 1 permanent and 1 FTC)

University of Sunderland in London - Services for Students

Location:  University of Sunderland in London
Salary:  £27,601 to £32,016 per annum
Hours per Week:  35
Closing Date:  Monday 29 August 2022
Interview Date:  To be confirmed
Reference:  USL479
Further details:    Job Description    

Location: Canary Wharf, London 

Would you like to work in a forward-thinking institution where values of student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Do you place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself and to join our Services for Students Team as a Student Relations Officer. 

We have two positions available one full time permanent and one full time, fixed term until 31 December 2022. 

You will be part of the busy and dedicated students’ enquiry service – Gateway/Reception often focusing on coordinating and executing activities and events for our students.  Our Gateway is a one-stop-shop and first point of contact for students on all aspects of university life from their point of arrival through to graduation. You will be responsible for providing excellent customer service and will be at the heart of the Gateway’s operations in helping, supporting and advising our students and therefore you will be able to see the positive impact of your work on their lives and journey through higher education daily.  

To be successful in this role, you will be a team player with a solid understanding of the importance of customer care, be approachable and have a can-do attitude. You will also need to have exceptional communication skills to easily develop a rapport with a variety of students.  In addition, you will have proven knowledge and experience of delivering information and advice in a range of specific areas (see the Job Description for more details), as well as experience of facilitating events and/or enrichment activities. 

We offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact upon our students’ learning experience and upon our success. We also offer you our commitment to training and development, access to an online benefit platform with multiple offers and discounts, a generous annual leave provision, season ticket loan and our location in Canary Wharf with many transport links for easy access.    

If you’re interested, up for the challenge and want to know more, please see the attached job description and person specification. 

To apply, please register on our e-Recruitment online platform and complete an application form.    

If you would like to have an informal discussion about the role, please contact Nilima Chowdhury Student Relations Manager via email at 

Closing Date: Midnight, Monday 29 August 2022

Interviews: Interviews expected to be held w.c 5 September 2022

Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office.

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