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International Student Support Adviser

University of Sunderland in London - Services for Students

Location:  University of Sunderland in London
Salary:  £39,641 to £47,368 per annum
Hours per Week:  35 (for nominal purposes)
Closing Date:  Thursday 23 March 2023
Interview Date:  To be confirmed
Reference:  USL556
Further details:    Job Description    

Salary from August 2023 will be: £40,573 to £48,686

Would you like to work in a modern Higher Education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Are you ready to place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself as an International Student Adviser.  

In this role you will be responsible for leading a specialist advice and support service to all students, focussing on international student advice. You will be a key member and representative of the wider Services for Students team, working collaboratively as part of an integrated service to deliver a high-quality student experience.  In addition, you will provide an effective liaison across the university and between statutory, third sector and external providers.

To be successful in this role, you will have worked in support service within Higher Education institution operating within OISC level 2 competencies. You will have detailed knowledge of UK immigration legislation as well as knowledge of the broader issues international students face. You will be skilled in not only interpreting policy legislation and regulations but in implementing policy and procedures into a service.  You will have excellent communication skills with the ability to foster collaborative relationships and be able to remain calm under pressure. 

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students.

In return, we offer you:

•             Generous 31 days of annual leave on top of Bank Holidays

•             5 closure days over Christmas period

•             Season Ticket Loan

•             Access to MyLifestyle benefit platform with plentiful of discounts and offers

•             Access to discounts via Totum Card

•             Free eye test

•             Cycle to Work and Electric Car Salary Sacrifice schemes

•             Enhanced maternity and paternity policies

•             Our commitment to training and development

•             Our location in Canary Wharf with many transport links for easy access

If you are up for the challenge and want to know more, please see the attached job description and person specification.  

To meet the requirements of this student-facing role, we anticipate the successful candidate will be based full-time at the UoSiL campus in Canary Wharf, in London. We will consider flexible working if needed.

To apply, you will need to register on our e-recruitment platform and complete an application form.

If you would like to have an informal conversation about the role, please contact Kim Patrick, Acting Head of Services for Students via email 

Closing Date:  Midnight, 23 March 2023

Interviews will be held on: TBC


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