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Student Finance Adviser

University of Sunderland in London - Services for Students

Location:  University of Sunderland in London
Salary:  £33,569 to £38,813 per annum
Closing Date:  Thursday 30 March 2023
Interview Date:  To be confirmed
Reference:  USL564
Further details:    Job Description    

Salary range from 1 August 2023: £34,197 - £39,704 per annum.

Would you like to work in a modern Higher Education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? Are you ready to place the student at the heart of all that you do? If your answer is ‘yes’, we have a great opportunity for you to experience it all for yourself as a Student Finance Adviser.

In this role you will support a specialist advice and support service to all students focusing on issues relating to money matters. You will provide guidance on tuition fees, student loans, and other financial support. In addition, you will support, develop and promote financial wellbeing strategies, including campaigns and events for students. You will be a key member and representative of the wider Services for Students team, working collaboratively as part of an integrated service to deliver a high-quality student experience.

To be successful in this role, you will be experienced in providing support to adults or young people seeking advice and guidance on financial matters. You will have experience of understanding and applying policies, regulations, and legislation in a university as well as experience of managing a large caseload, handling urgent and complex cases and liaising with internal and external support services. Your communication and interpersonal skills will be second to none and you will be organised with the ability to juggle multiple priorities to deadline.

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students.

In return, we offer you:

•            Generous 31 days of annual leave on top of Bank Holidays

•            5 closure days over Christmas period

•            Season Ticket Loan

•            Access to MyLifestyle benefit platform with plentiful of discounts and offers

•            Access to discounts via Totum Card

•            Free eye test

•            Cycle to Work and Electric Car Salary Sacrifice schemes

•            Enhanced maternity and paternity policies

•            Our commitment to training and development

•            Our location in Canary Wharf with many transport links for easy access

If you are up for the challenge and want to know more, please see the attached job description and person specification.  

To apply, you will need to register on our e-recruitment platform and complete an application form.

If you would like to have an informal conversation about the role, please contact Kim Patrick, Acting Head of Services for Students via email 

Closing Date:  midnight, 30 March 2023

Interviews  will be held:TBC

Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office. 

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